SERVICE CHARTER | smiplacings

Treating Customers Fairly Service Charter

TCF is central to our corporate culture. The following statements summarise what TCF means to our company.

Being able to identify with our customers and understand them and their needs.
Having trained and competent people dealing with all our customers, who are experienced and have expertise in their areas of business.
Employees only providing advice in areas where they are competent and authorised to do so.
To deliver a service to our customers that meets or exceeds their expectations.
Being considerate and appropriately transparent.
Communicating in an open and fair manner with clear, precise and relevant supporting documentation
Providing an appropriate level of post sale service.

Conducting an ongoing review of how we conduct our business to ensure we are treating our customers fairly.
Ensuring we effectively recruit competent persons and identify any training needs at the outset of employment (prior to customer contact).
Having integrity in all our business practices.
Consistently doing the right thing that is equitable to all parties involved.
To ensure all internal and external communication is of the highest possible standard.
To utilise only those suppliers who meet the quality requirements of the company for the benefit of the customer.
Being prepared to change our behaviour if needed.
To be successful, innovative and profitable.